Returns Policy
We hope you love your Solisita piece
14-Day Returns
If your piece isn’t quite right, eligible items can be returned within 14 days of receiving your order.
Return Conditions
✓
Items must be unworn, unused and returned in their original packaging.
i
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
✗
For hygiene reasons, earrings cannot be returned unless faulty.
✗
Personalised or custom-made items are non-returnable unless faulty.
How to Return
1
Contact usEmail support@solisita.com with your order number and reason for return.
2
Ship it backWe’ll provide return instructions. Please use a tracked service for your protection.
3
InspectionOnce received, we’ll inspect your return and notify you by email.
4
RefundIf approved, your refund will be processed to your original payment method. Please allow time for your bank to process the refund.
Questions? support@solisita.com