FIRST ORDER: 15% OFF 1 ITEM | 20% OFF 2+ ITEMSFREE SHIPPING £59+COMPLIMENTARY GIFT BOX WITH EVERY ORDER
FIRST ORDER: 15% OFF 1 ITEM | 20% OFF 2+ ITEMS
FREE SHIPPING £59+
COMPLIMENTARY GIFT BOX WITH EVERY ORDER
FIRST ORDER: 15% OFF 1 ITEM | 20% OFF 2+ ITEMS
FREE SHIPPING £59+
COMPLIMENTARY GIFT BOX WITH EVERY ORDER

Solisita



Frequently Asked Questions

Product

What is Solisita jewellery made from?

Our collection is crafted from waterproof stainless steel paired with premium multi-toned alloys. Each piece undergoes an advanced plating process for a high-shine, tarnish-free finish that resists daily splashes, sweat, and busy routines. We finish with brilliant cubic zirconia crystals and luminous synthetic pearls for a premium look without the luxury markup.

Does Solisita jewellery contain nickel?

All Solisita jewellery is nickel-safe, lead-free, and compliant with EU regulations. Our stainless steel base is naturally hypoallergenic, making it suitable for most sensitive skin.

I have metal allergies — can I wear your jewellery?

Our waterproof stainless steel pieces are designed to be gentle on skin. While most customers with metal sensitivities wear our jewellery comfortably, we recommend consulting with your doctor if you have a known severe allergy. For specific product questions, reach us at support@solisita.com.

How do I care for my jewellery?

Visit our Care Guide for detailed instructions. In short: keep your pieces dry when possible, avoid direct contact with perfumes and lotions, and store in the provided packaging to prevent scratches. Our waterproof finish handles everyday splashes with ease.

What packaging will my order arrive in?

Your order will arrive in an unbranded peel-and-seal brown mailing box. Inside, each piece is beautifully presented in a Solisita branded jewellery box, ready for gifting or keeping.

Do you offer a warranty?

Yes. Every Solisita piece is backed by our 1-year warranty against manufacturing defects. If your item becomes faulty within 12 months of purchase, contact us at support@solisita.com and we will arrange a replacement or refund.

What size should I order?

Most of our rings are adjustable and designed to fit a range of sizes. For detailed guidance, visit our Size Guide which covers rings, necklaces, and bracelets.

Ordering

Do you ship to my country?

We currently ship within the United Kingdom only. International shipping is not available at this time, but we hope to expand soon.

What should I do if my order hasn't arrived?

Once dispatched, you will receive a confirmation email. Standard delivery takes 7-10 working days. If your order has exceeded this timeframe, please contact us at support@solisita.com with your order number and we will investigate.

Can I cancel or change my order?

Orders are processed promptly. If you need to make a change, please email support@solisita.com as soon as possible — we will do our best to help before dispatch. Once shipped, changes cannot be made.

Do I need an account to order?

No, you can check out as a guest. Creating an account lets you track orders and speeds up future purchases, but it is entirely optional.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Klarna. All transactions are securely processed and encrypted.

Is my payment secure?

Absolutely. Our checkout is powered by Shopify's PCI-compliant payment system with 128-bit SSL encryption. Your payment details are never stored on our servers.

When am I charged for my order?

All credit and debit cards are charged at the point of order.

Delivery & Returns

How will I know when my order ships?

Once your order has been dispatched you will be notified via email. Please check your junk folder if this email does not arrive in your main inbox.

How much does delivery cost?

Standard UK delivery is £4.99, or free on orders over £59. Delivery takes 7-10 working days after dispatch. Visit our Shipping Policy for full details.

What is your return policy?

Eligible items can be returned within 14 days of receiving your order. Items must be unworn and in original packaging. For hygiene reasons, earrings cannot be returned unless faulty. Visit our Returns Policy for the full guide.

How do I start a return?

Email us at support@solisita.com with your order number and reason for return. We will provide return instructions. Please use a tracked service for your protection.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed to your original payment method. Please allow up to 5-10 working days for the funds to appear, depending on your bank.

What should I do if my goods were damaged in transit?

While every effort is made to protect goods during transit, if your items arrive damaged please contact us at support@solisita.com with your order number and photos of the damage.

What should I do if something is missing from my order?

Please contact us at support@solisita.com with your order number and we will resolve this promptly.

What if you sent me the wrong item?

Please contact us at support@solisita.com and we will arrange the correct item to be sent to you.

Can't find what you're looking for? Contact us — we're happy to help.

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