Information You Provide to Us

We collect information you voluntarily provide when you:

• Create an account or place an order on our website
• Contact our customer support team via email or our contact form
• Subscribe to our marketing emails or newsletters
• Participate in surveys, promotions or competitions
• Interact with us on social media

This information may include your name, email address, shipping address, billing address, phone number, payment details, order history and any messages or correspondence you send us.

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

• IP address, browser type and device information
• Pages visited, time spent on pages and navigation patterns
• Referring website or search terms that brought you to our site
• Interaction with our marketing emails (opens, clicks)

We use your personal data for the following purposes, based on the legal grounds set out below:

• Contract Performance: To process and fulfil your orders, manage payments, arrange delivery, handle returns and refunds, and provide customer support.
• Legitimate Interests: To improve our website and services, prevent fraud and maintain site security, analyse website usage, and send relevant marketing communications where permitted.
• Legal Obligation: To comply with applicable laws, maintain financial records and respond to lawful requests from authorities.
• Consent: To send you marketing emails where you have explicitly opted in. You may withdraw consent at any time.

If you subscribe to our emails, we may send you updates about new arrivals, offers, styling inspiration and exclusive promotions. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Contacting us at support@solisita.com

Unsubscribing from marketing emails does not affect transactional emails related to your orders (order confirmations, delivery updates).

We do not and will never sell your personal information to third parties. We may share your data only with trusted service providers where necessary to operate our business, including:

• Payment processors — to securely process your payments
• Shipping and delivery partners — to deliver your orders
• Ecommerce platform providers (Shopify) — to power our online store
• Email marketing providers — to send communications you have opted into
• Analytics providers — to understand how visitors use our website
• Fraud prevention services — to protect against fraudulent transactions

These providers only receive the minimum information necessary and are contractually bound to protect your data. We do not transfer your personal data outside the United Kingdom unless appropriate safeguards are in place.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device. We use the following types:

Strictly Necessary Cookies

Essential for the website to function. These enable core features such as adding items to your cart, processing checkouts and maintaining session security.

Performance & Analytics Cookies

These help us understand how visitors interact with our website by collecting anonymous information about pages visited, time spent on site and navigation paths.

Functionality Cookies

These remember choices you make — such as your region, language preferences or whether you have dismissed a promotional banner — to provide a more personalised experience.

Advertising & Marketing Cookies

These help us deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings:

• Chrome: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Edge: Settings → Cookies & Site Permissions

Please note that disabling certain cookies may affect website functionality.

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These include encryption, secure servers and access controls.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. When your data is no longer required, we securely delete or anonymise it.

You can help keep your information safe by:

• Choosing a strong, unique password for your account
• Keeping your login details confidential
• Logging out after using a shared device
• Contacting us immediately if you suspect unauthorised access

Under UK data protection law, you have the following rights:

• Right to Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Ask us to correct inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing — Ask us to limit how we use your data.
• Right to Data Portability — Request your data in a structured, machine-readable format.
• Right to Object — Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@solisita.com. We will respond within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit ico.org.uk or call 0303 123 1113.

For questions about this Privacy Policy or to exercise your data rights:

• Email: support@solisita.com
• Post: Solisita Ltd, Suite 13050, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom